Last Updated: [13.03.2025]
FAQs
Order Assistance
- When will my order be shipped? Orders are processed within 3 business days after payment is confirmed.
- How can I pay for my order? Currently, we accept payment via invoice only.
- How can I check the status of my order? You can check your order status by logging into your account and visiting the “Orders” section or by contacting our service desk.
- What should I do if I want to return or exchange an item? Please submit a request through our Order Assistance form with your order details and reason for return or exchange.
Product Support
- Can I ask for recommendations on which game to buy? Absolutely! Use the Product Support form, and we’ll help you find the perfect game for your needs.
- What should I do if I lose or break a piece of my board game? We might be able to help replace parts. Submit your request with details about the game and the missing piece.
- Can I request a specific game? If you’re looking for a specific game, reach out to us via the Product Support form, and we’ll check its availability and price for you.
Technical Support
- I’m having trouble placing an order on your website. Can you help? Yes! Use the Technical Support form to report the issue, and we’ll assist you promptly.
- My payment didn’t go through. What now? Contact us through Technical Support, and we’ll help resolve the issue.
Feedback and Suggestions
- How can I share feedback about your store or services? We’d love to hear from you! Use the Feedback and Suggestions form to share your thoughts or ideas.
Account Creation for Service Desk Access
- Do I need an account to use the service desk? Yes, you’ll need to create an account in our service desk portal to submit requests and track their progress. It’s quick and easy to sign up!
Shipping and Delivery
- Do you ship outside of Croatia? International shipping is coming soon to our webshop! In the meantime, we can provide a manual offer. Reach out to us via the service desk, and we’ll check shipping options and costs for your location.
Consumer Rights Information
As a consumer, you have the right to return goods within 14 days of receipt without any reason. For more detailed information, please refer to the Croatian Consumer Protection Act.
